ECA SolutionECA SolutionECA Solution

Warranty Policy

Warranty Terms and Conditions

  1. Upon inspection, if the product is determined to have no fault found (NFF) and it has been opened and is not in “new condition,” it is not returnable and repackaging services are not available.
  2. As ECA is not the "manufacturer" of the products we sell, we can offer no warranties for the products sold. All warranty considerations and determinations remain solely with the manufacturer of the product.
  3. MOST of the manufacturers we represent require all warranty claims and inquiries be handled directly between them and the purchaser of their product. ECA is not granted the authority to make warranty/replacement decisions on their behalf.
  4. ECA does not have a relationship with your customer. All warranty or out of box failure should be administrated between the dealer and purchaser first. If required, ECA will work with the dealer and manufacturer to help remedy the issue.
  5. If the manufacturer asks for ECA assistance with the warranty issue, the dealer will pay for return shipping to ECA. Once the product is verified as defective, ECA will send the replacement with shipping paid by ECA.
  6. Most of our manufacturer warranty information and policies can be found on either their website, or the ECA website, as well as packaged with the products. We will be happy to help locate any warranty policy information for you that cannot be located online.
  7. When items are received at ECA for warranty consideration that should have been sent directly to the manufacturer, it is our policy to forward those items to the manufacturer on your behalf. We do the following:
    1. Ship item and your paperwork to the proper vendor.
    2. Send a notice to you that the item has been forwarded to the vendor.
    3. Give the vendor instructions to contact you directly for discussions on your item.
    4. We appreciate the opportunity to service all our customers. It is our goal to provide the highest level of customer satisfaction that we can while supplying you with the highest quality aviation products available today.
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